Shipping policy

Order Processing & Delivery Time
Orders for in-stock items are typically processed within 48 business hours (excluding weekends) and shipped via our partnered carriers.
Once shipped, delivery usually takes 3-7 business days (determined by Amazon logistics for Amazon-fulfilled orders)
During holidays or for out-of-stock items, processing times may extend. Affected customers will receive an updated estimated shipping date via email.

Shipping Information Accuracy
If a delivery fails due to incorrect or incomplete shipping information provided by the customer, we reserve the right to charge a re-shipping fee or deduct shipping costs from refunds upon re-delivery or refund requests.

Tracking & Delivery Confirmation
Automated tracking details will be emailed once your order is dispatched.
If tracking shows "delivered" but you haven’t received the package, contact our customer service at info@essence-outdoors.com within 7 days for investigation.

Cancellation & Modification
To cancel or modify an order, contact us within 24 hours of purchase. Requests made after this window will be reviewed based on order status (e.g., whether it has been shipped).

Out-of-Stock Items & Delays
Back ordered items will be prioritized, and delays will be communicated via email with revised timelines.

Contact Us
For urgent inquiries or unresolved issues:
Email: info@essence-outdoors.com
Response time: 1 business days.